There are several ways to touch base with the hosting company whose services you are using, but the one that you will invariably find no matter which company you choose is a ticketing system. It is the easiest channel of correspondence for many reasons. If no help desk staff representative is available at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will invariably be received. Moreover, you can copy and paste large bits of information without needing to worry about misprints, and in case a given issue requires more time to be resolved or a number of responses must be exchanged, all the info will be in the exact same place, so each party can always see the comments left by the other one. The negative side of using tickets to contact your hosting company is that they are usually separate from the hosting platform, so if you have to provide information or to adhere to instructions, you will have to use no less than 2 separate admin dashboards and this number could rise if you desire to administer a number of domain names. Additionally, lots of hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst awaiting a reply.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our Linux cloud packages isn’t separate from the hosting account. It’s included in our all-encompassing Hepsia Control Panel and you will be able to access it at any particular moment with only several clicks of the mouse, without needing to sign out of your web hosting account. The ticketing system offers a quick-search field, so you can trace practically any trouble ticket that you have opened in the past, if you need it. Plus, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to fix a particular issue before you actually submit a ticket. The ticket response time is maximum 1 hour, which implies that you can get quick assistance at any specific moment and if our technical support staff suggests that you should do something inside your account, you can do it straight away without the need to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with us and you would like to get in touch with our help desk staff members, you’ll be able to open a ticket directly from your Hepsia hosting Control Panel instead of using a completely different tech support platform as you will need to do with most hosting providers on the marketplace. Our integrated trouble ticket system will permit you to open a new ticket without effort and to browse through older tickets using a smart search box. In addition, you’ll be able to have a look at the applicable knowledge base articles that our system will offer you based on the category that you select for your new ticket. You can accomplish all these procedures without leaving your Hepsia Control Panel at any moment, which means that in case you come across any issue or have an inquiry, you can contact our technicians and resolve the problem in question in no more than sixty minutes through one support platform.