A live chat is among the many ways of communication offered by some website hosting providers as part of their support services. Depending on the provider, the chat can be used for pre-sales, billing and/or tech support. This way of communication is faster than a support ticket and it makes it much more unlikely to misspell or misunderstand something in comparison to a call with a representative. In addition, when the trouble that you experience needs some time to be examined and resolved, you can do something else meanwhile rather than just waiting, as you would have to do if you call. You can also employ a live chat support service completely free as long as you have world wide web accessibility even if your web hosting supplier is situated in another country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

As a part of the support services that we offer for all of our Linux cloud packages, you will find live chat support which is online every single day, even on holidays. You will be able to get in touch with us no matter if you already have an account or not, since we can help you with almost anything, ranging from giving you general info about our solutions in case you are not our client yet and you are thinking about purchasing one of the packages, to helping you with setting up an email account in an e-mail client. Some issues are more complex and time-consuming, so you'll need to use the ticketing system which is built-in our Hepsia web hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for a lot of things.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we supply with all our Linux semi-dedicated hosting packages, you will be able to get the answers for any questions you may have or have a lot of problems resolved quickly. Our chat service is online every day, so that you will be able to contact a representative even on weekends and holidays. In the event that you are unsure which plan is better for your sites or if our innovative cloud hosting platform matches some system requirements, you may come on the live chat before you purchase anything. In case you're a present customer, you can receive more details about billing issues, account settings as well as various common tech problems you may experience, for example in case you are unable to set up an email account in a client on your personal computer. The live chat will save you a considerable amount of time no matter where you are or when you get in touch with us.