If you ever have any queries in regards to your web hosting package or you experience a problem with your websites, you’ll need to contact the hosting company’s customer support team. It may not make a difference how soon they’ll reply if you have an inquiry of a generic nature, but an issue such as a thwarted software app update, for instance, may lead to your site becoming broken or unreachable online. And the longer you wait for the support team to lend a hand, the longer the website will be inoperational. If you offer goods or services online, any outage will influence your website in a bad way and you can lose current or prospective customers. A lot of hosting providers, predominantly resellers, handle e-mails and trouble tickets within 24 hours, but in the digital realm that is far too long, as customers will scarcely ever come back to a site that’s not functioning properly for a long period.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reaction time for any helpdesk ticket that you post or any email that you send is only sixty minutes, even in case you contact us on weekends and national holidays. Whatever the essence of your issue or question might be, we’ll lend you a helping hand right away and will give you the required info to troubleshoot any problem with your websites. The real reaction time typically doesn’t exceed 15-20 minutes, which is the reason why you can just forget about waiting for hours and hours to get an issue resolved or what’s even worse than that – waiting around all day only to obtain a reply that more information is required whilst nothing is fixed. We will assist you in a jiffy simply because we realize just how expensive time can be in the dynamic digital sphere. The one-hour response time guarantee is valid for any technical or billing enquiry that you might have with regard to our Linux cloud packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we are aware of just how crucial it is to get quick assistance, we guarantee that you’ll never need to wait for more than one hour to obtain an answer to any ticket that you submit through your semi-dedicated server CP. As it is, you’ll seldom have to wait around for more than twenty-thirty minutes and this is valid for any question no matter what its nature is – general, billing or technical. Besides, our client and tech support team is on duty 24 hours a day, which means that even in case you open a ticket during public holidays, you will invariably obtain a fast reply, which will include the answer to a query, the solution to a problem or the details necessary to resolve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you won't ever have to waste a whole day awaiting a reply like you would with many other providers.