Despite the fact that this is not the keyaspect to help you distinguish a dependable cloud hosting company from a bad one and a reseller from an actual provider, having the option to call and talk to a live person is a sign that you are not working with a one-person company and that you will be able to get in touch with somebody every time you need help. The telephone support for web hosting services may range from general to experienced, thus the issues which can be resolved through a call vary depending on the specific company. In the general case, these issues are more basic and include billing or first level tech issues as more complex issues often require a support ticket where both you and the sysadmins can track the proceedings with a specific issue. Nevertheless, the option to phone call your provider will save you a lot of time and efforts for the multitude of small things which may eventually show up at the time you manage your website hosting account.

Phone Support in Cloud Hosting

Our cloud hosting packages include phone support 14 hrs a day even on official holidays, which means that if you don't have an account yet, you'll be able to call us and learn more about our solutions or whether we will meet the system requirements for your websites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so that you can call the telephone number which is nearer to you. If you are a current customer, we can help you timely with any general and billing issues and with a number of tech matters in order to save you time and efforts - we acknowledge the fact that often it is more convenient to talk to a live person and get things done right away. Certainly, some issues simply cannot be managed on the telephone, so in such a case you have the option to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

We offer live telephone support 14 hrs per day as part of the support services for every single semi-dedicated server package that we supply. As some issues are more difficult and time-consuming, you will have to open a support ticket in case you experience such an issue, but for any billing, general or small-scale technical issues you can always give us a call and we will help you right away to save you the time you will need to spend on creating a ticket. Even if you don't have an account yet, you're able to find out whether you can host your internet sites on our cutting-edge cloud platform or you're able to receive any other general info about our semi-dedicated services. We have local numbers in the USA, Great Britain and Australia along with an international number, so that you can call the one that is closer to where you live.