The access to the customer and tech support that a cloud hosting company offers can tell you a lot about the services that they supply too. When you're allowed to use just e-mail messages and tickets, you have most likely found a reseller not the actual web hosting supplier. When this is the case, you will probably have to wait for a few days to have an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to contact the real website hosting company for additional help. When the provider offers you different means of communication with short response time that are available anytime, they are most likely the top provider, not just a reseller. So you'll reap the benefits of prompt assistance and quality support because they will have instant access to the servers where your account will be created. Whatever the issue - sales or technical, it is generally much better to have the option to get hold of your website hosting company right away using your favourite way of communication.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for all of our cloud hosting packages are round-the-clock, so you can forget about waiting for a couple of days to get assistance. If you aren't our client yet, you can give us a call, chat with a consultant or send an e-mail message. In case you do have an account, you'll be able to open a support ticket in addition to the other three methods of contact. You're able to choose the most suitable way to contact us depending on what your location is or what hardware you use. We can easily assist you for almost any hosting-related query that you may have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a ticket, but even in such a case the max reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how important it is to receive well-timed assistance, especially if your site is not functioning as it should be for some reason. All of our Linux semi-dedicated hosting packages feature 24/7 customer and tech support, consequently in case something happens, you are able to use plenty of methods to contact us - phone line with several local numbers worldwide, live chat, email messages and support tickets. The first two methods are for billing, pre-sales and basic issues, which means that in case you don't have an account yet, for example, you can receive additional details for our services, or we will help you with simpler technical issues. The second two options are for solely technical matters or anything that is more time-consuming since it is easier to track the dialogue between you and our technical support team. The warranted max answer time for them is merely 1 hour, the typical one - 15-20 minutes, therefore you will not need to wait for a whole day to receive support like you may have to do with various other providers.

24/7 Customer Support in VPS Hosting

Every single virtual private server plan that we offer features 24/7 customer and technical support, therefore if you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you are able to get in touch with us anytime, even weekends and holidays. For your convenience, we offer different ways of communication - telephone support with a couple of local numbers globally, live chat, emails and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical issues since it is easier to monitor what's going on. The maximum warranted reply time for all e-mail messages and tickets is one hour, yet it hardly ever takes that long to get support. In case you add the Managed Services upgrade that we supply, our admins will also assist you with any third-party software difficulties.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour max answer time guarantee, you will take advantage of quick support when you obtain a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, as a result every time you open a support ticket from your billing account or you send an email related to any kind of problem with the server or the pre-installed software on it at any time of the day, you'll have an answer within 1 hour, even during holidays. Our ticketing system is the best option when the matter involved needs more time to be resolved or if it has to be sent to our admins, since it is a lot easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you are able to phone us or talk to a live representative via our chat service. If you include the Managed Services upgrade to your server plan, our admins can also assist you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.