Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • We offer a 60 min response time guarantee for every support ticket or e–mail that you send to our help desk team. We’ll swiftly answer all general questions and forward right away the case to our sysadmins in case any additional assistance is needed. If you take advantage of our Admin Services package, we will execute any of the included services at a time that has been discussed with you upfront.

  • Top quality support service

  • A Topflight Support Service

  • We will be available to you 24–7 to answer any inquiries that you may have connected with our Hosting Control Panel and any of the apps that we have installed for you on the server. If you also need assistance with server admin procedures, you can check out our Admin Services package, which includes data backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting services, plus installation and problem troubleshooting procedures.

  • Intuitive help center

  • A User–Friendly Help Section

  • Each Linux dedicated servers hosting package includes our free Hosting Control Panel, which sports a detailed knowledge base and a group of instructional video tutorials. Whenever you need help working with the Hosting Control Panel, just press the Help or Videos buttons located in the upper right corner.