Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • In the Hosting Control Panel you can find a comprehensive Help section offering a lot of how–to articles and frequently asked questions. They are compiled by our support team of qualified technicians. Just type in your question and our intelligent system will provide you with the best answer.

  • Top quality support service
  • Video Tutorials

  • If you prefer to watch how a task is performed or how an issue is addressed, instead of just reading about it, examine our selection of step–by–step video tutorials. They cover plenty of different topics and will help you swiftly learn how to work with our Hosting Control Panel.

  • Intuitive help center
  • A One–Hour Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7 help desk service and feature a sixty–minute support ticket response time guarantee. Our knowledgeable technical support engineers will be available to you 24x7 and will sort out any issue that you could encounter within maximum 60 minutes after the ticket submission. In most cases, a reply will be given to you in less than twenty minutes.