Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Reply Warranty

  • Our technical help and support team is online day and night to attend to every one of your support needs. Every single ticket you send out to us shall be addressed within up to one hour. If your problem requires some help from an admin, we’ll forward the ticket to the technician in charge and will let you know that the issue will soon be resolved.

  • Top quality support service

  • Qualified Technical Support Service

  • Our client assist Department will be on shift for you day–and–night to to respond to all assistance inquiry tickets that you send. We offer tech help and support for all the applications that are installed in advance on your machine. These include our in–house created Hosting Control Panel, the chosen Operating System plus the server administration panel (with regards to the VPS type).

  • Intuitive help center

  • An Informative Help Section

  • A detailed and routinely updated article base is included in our in–house built Hosting Control Panel. It includes quick tips on how to conduct all the regular web site managing duties. The Help area features in–depth how–to content articles and step by step video courses. You can open the Help zone by pressing the Help or Video buttons in the right corner of each Control Panel section.